These Terms & Conditions set out the agreement between Bowes Park Florist (referred to as "we", "us", "our") and you, the customer, for orders placed via our online flower delivery service for Bowes Park and surrounding areas. Please read these Terms & Conditions carefully before placing any order. By accessing our website and making a purchase, you confirm your acceptance of these terms. If you have questions regarding these Terms & Conditions, please contact us prior to placing your order.
These Terms & Conditions ("Terms") govern the use of our website and the online flower delivery services we provide in Bowes Park and nearby regions. These apply to all customers ordering for delivery within this service area.
2.1 Product Selection: Browse our website to select from a variety of flower arrangements, bouquets, plants, and accessories. Each product description contains details such as product contents, size, and approximate dimensions. Please note, flowers are a natural product and may vary in colour, size, or variety, subject to seasonal availability and market conditions.
2.2 Placing an Order: To place an order, add your chosen items to the basket and proceed to checkout. You will be required to provide full delivery details, including recipient name, address (including postcode), and a valid contact number.
2.3 Order Confirmation: After completing payment, you will receive an on-screen confirmation and, where possible, a digital order confirmation. It is your responsibility to check that all order and delivery details are correct. If you notice an error, please notify us immediately.
3.1 Pricing: All prices stated on our website are in Pounds Sterling (£) and include VAT (where applicable) unless otherwise stated. Delivery charges and any applicable surcharges will be clearly outlined during the checkout process and are in addition to the listed product price.
3.2 Payment Methods: We accept online payment for flower delivery in Bowes Park via the methods specified on our website, which may include debit cards, credit cards, and other approved payment gateways. Payment must be made in full at the time of order. Your order will not be processed or delivered until payment is received in full and successfully cleared.
3.3 Pricing Accuracy: While we strive for accuracy, errors in stated prices may occasionally occur. If we discover an error in the price of products you've ordered, we will notify you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled.
4.1 We endeavour to supply all items as displayed. Flowers and plant stock, however, are subject to seasonal and daily fluctuations. Should an item not be available, we reserve the right to substitute with a product of equal or greater value and similar style and quality, ensuring your satisfaction with your Bowes Park flower delivery order.
4.2 If a significant part of your chosen design is unavailable and a suitable substitute cannot be sourced, we will attempt to contact you to discuss available options. In cases where we are unable to reach you, we will proceed with the closest match or offer a full refund.
5.1 Areas Covered: Flower delivery is available within Bowes Park and selected surrounding areas. Please check our website or contact us if you are uncertain whether your address is within our delivery zone.
5.2 Delivery Times: We aim to deliver your order on your selected delivery date. While we endeavour to deliver within any specified time window where offered, we are unable to guarantee delivery at an exact time, particularly during peak periods (e.g., Valentine’s Day, Mother’s Day).
5.3 Delivery Instructions: Please provide accurate instructions and information to ensure smooth delivery. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a safe place, where we judge it appropriate. A delivery card will be left to inform the recipient where the order has been left. For certain locations—such as hospitals, offices, or secure buildings—delivery may be made to reception or security staff.
5.4 Failed Deliveries: If delivery proves impossible or impractical, we will attempt to contact either you or the recipient to arrange redelivery or an alternative solution. Additional delivery charges may apply for subsequent attempts.
6.1 Order Amendments: You may amend your order or delivery details by contacting us, provided your request is received with sufficient notice and before the order has been prepared or dispatched. We will endeavour to accommodate all reasonable requests, but cannot guarantee amendments for same-day or short-notice orders.
6.2 Cancellations: If you wish to cancel your flower delivery order, we recommend you contact us as soon as possible. Orders can usually be cancelled up to 24 hours before the scheduled delivery date without charge. Orders cancelled with less than 24 hours’ notice may incur a charge or, in cases where the arrangement has already been prepared, may not be eligible for refund. Same-day orders are processed immediately and are unlikely to be eligible for cancellation.
6.3 Refunds: Any approved refunds will be processed using the original payment method. Refunds may take up to five working days to appear in your account, depending on your bank or payment provider.
7.1 Perishable Nature: As flowers are perishable items, returns are not usually accepted unless the product is found to be faulty or not as described.
7.2 Damaged Goods: In the unlikely event that you receive damaged or incorrect flowers, please contact us within 24 hours of receipt. We may require photographic evidence. We will offer a suitable replacement or refund in these cases, subject to our confirmation.
7.3 Non-Delivery: If your order has not arrived on the scheduled date, please notify us as soon as possible so we can investigate and resolve the issue promptly.
8.1 Bowes Park Florist shall not be liable for failure or delay in the performance of any obligation if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to extreme weather, acts of God, adverse traffic conditions, or issues with third-party couriers.
8.2 We are not responsible for any indirect or consequential losses suffered by you or the recipient, including but not limited to loss of enjoyment, missed occasions, or business losses. Our total liability is limited to the total value of your order.
8.3 We take all reasonable steps to ensure our website is free from viruses or defects. However, we cannot guarantee that use of our website or services will be uninterrupted or error-free. Bowes Park Florist will not be liable for loss or damage arising from the use or inability to use our website.
It is your responsibility to ensure the accuracy of all order and delivery details provided. We will not be responsible for failed deliveries due to incorrect or incomplete details. Please ensure that recipients are available to accept delivery where possible. You must not use our website or services for unlawful or fraudulent purposes.
We treat your personal data in accordance with all applicable data protection legislation in the UK. Your personal information will be processed for purposes of fulfilling your order and, where applicable, for marketing if you have consented. We will never sell your data to third parties.
All content on our website—including images, descriptions, and branding—is the property of Bowes Park Florist or our licensors. No part of this website may be reproduced, copied, or otherwise exploited for commercial purposes without our express written consent.
These Terms & Conditions and any contract formed for flower delivery with Bowes Park Florist are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the English courts.
13.1 Severability: If any provision of these Terms is deemed invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted under law and the validity of the remaining provisions shall not be affected.
13.2 Variation: We reserve the right to update or amend these Terms & Conditions at any time. Any such modification will take effect when posted on our website and will apply to all subsequent orders.
13.3 Entire Agreement: These Terms constitute the entire agreement between you and Bowes Park Florist in respect of your use of the website and the provision of our online flower delivery service, superseding any previous agreements.
These Terms & Conditions apply to all customers ordering flower delivery from Bowes Park Florist for delivery in Bowes Park and surrounding areas. By placing an order with us online, you acknowledge and accept these Terms regardless of whether you have read them in full. Your statutory rights are not affected by these Terms & Conditions.
Thank you for choosing Bowes Park Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bowes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bowes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
